Refund
Policy.

Emma AI offers a 30-day free trial for new subscribers. During the trial period:

• Your payment method is collected at signup but is not charged.
• You may cancel at any time during the trial with no charge.
• If you do not cancel before the trial ends, your subscription automatically converts to a paid monthly plan.

• All subscription charges are billed monthly in advance.
• If you cancel your subscription, you will retain access to the service until the end of your current billing cycle. No prorated refunds are issued for the remaining days in a billing period.
• Refund requests for the most recent monthly charge may be considered on a case-by-case basis if submitted within 7 days of the charge date. Contact us at solutions@solvrixai.com with your account details and reason for the request.

We may issue a full or partial refund in the following situations:

• You were charged after cancelling your subscription before the billing cycle renewal date, due to a processing error.
• A technical issue on our end prevented you from using the service for a significant portion of your billing period, and the issue was reported to us within that period.
• Duplicate charges resulting from a system or payment processing error.

Refunds will not be issued for:

• Change of mind after the free trial has ended and a billing cycle has begun.
• Failure to cancel before the trial period expires.
• Dissatisfaction with call volumes, appointment rates, or business outcomes (these depend on factors outside our control).
• Temporary service interruptions due to scheduled maintenance or third-party outages.

To request a refund, email us at solutions@solvrixai.com with the following:

• Your business name and account email
• Date of the charge in question
• Reason for the refund request

We will review your request and respond within 5 business days. Approved refunds are processed through Paddle, our payment partner, and typically appear on your statement within 5 to 10 business days.

For questions about this policy, reach us at:

Email: solutions@solvrixai.com

Website: solvrixai.com